Lunar Energy Privacy Policy

Last Updated: September 21, 2026

Lunar Energy, Inc. and its affiliates (“Lunar,” “we,” “our,” and/or “us”) values the privacy of individuals (“you” or “your”) who use:

(i) our website (https://www.lunarenergy.com (“Website”));

(ii) our customer mobile application (the “Lunar Energy App”), installer application (the “Installer App”), and/or customer support and grid services app (“Gridshare App”) (collectively the “Apps”);

(iii) our home battery system and associated hardware (the “Lunar Home Battery System”);

(iv) our Lunar Home Battery Systems and/or other manufacturer’s distributed energy resources (“Non Lunar DERs”) to participate (or allow a third party owner to participate) in a grid services program, virtual power plant or other energy management program (collectively, “Energy Management Program”), operated by Lunar or other service provider;

(v) our AI assistant connector which may allow you¹ to connect your Lunar Home Battery System account to a third-party artificial intelligence assistant of your choice (the “AI Connector”); and

(vi) our eligibility screening service, through which an installer, channel partner or other authorized partner submits information about you, as a prospective participant so that we can tell that installer or channel partner whether you are eligible to participate in an Energy Management Program and what incentive is available (an “Eligibility Check”),

(collectively, our “Services”). Lunar Home Battery Systems together with Non Lunar DERs, are collectively referred to as “Devices” in this Privacy Policy.

This Privacy Policy explains how we collect, use, and share personal information from or about you. By using our Services, or allowing third parties to use our Services on a Device, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Beyond the Privacy Policy, your use of our Website is also subject to our Terms of Service.

If you want to apply for a job with Lunar, please refer to the section titled “JOB APPLICANTS”.

If you want to use our AI Connector, please refer to the section titled “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

If you reside in California, please also review our “CALIFORNIA RESIDENT PRIVACY NOTICE” for more information about the types of personal information we collect and disclose, as well as how to exercise your rights under California law.

If you reside in the European Economic Area or the United Kingdom, please refer to the section “EUROPEAN AND UNITED KINGDOM RESIDENT NOTICE”.

We may process some of your information as a processor or service provider on behalf of our customers (for example, on behalf of your Energy Management Program owner) to provide our Services to them. In that context, our processing of your personal information is subject to our agreements with our customers, and therefore our use and disclosure of this data may be subject to additional restrictions.

¹ Please note that this only applies to you if you purchased your Lunar Home Battery System, and not if it is owned by a third party owner, and leased to you.

INFORMATION WE COLLECT

We may collect a variety of personal information from or about you and the Devices you use (or have allowed third parties to use) to access the Services from various sources, as described below.

A. Information You Provide Directly to Us

Account and Profile Information. When you sign up for an account, or register to use the Lunar Energy App, we ask you for your name, email address, postal address, and tariff details. After you create an account, or so register, you may also be asked to update your profile, and provide us with your address and information related to your utility provider, such as the name of your utility provider, your utility bill, and other relevant information about your energy usage. If you agree to participate in an Energy Management Program (or you agree for a third party owner of the Device in your home to participate in an Energy Management Program), we may ask for additional information which is required by regulatory authorities or utilities, or other entities involved in the administration of the Energy Management Program.

Communications. If you contact us directly, we may receive personal information about you. For example, if you contact us through a form on our Website, we will receive any information you provide on the form such as your name, email address, country, zip code, solar array size and/or monthly electricity bill, and the contents of your message. If you contact us for customer support for your Lunar Home Battery System or complete a questionnaire or survey, we may ask for personal information you have provided to us before, or new categories of personal information, and we will collect any feedback you provide. If we provide direct customer support regarding a Lunar Home Battery System, we may receive and/or collect emails, chat transcripts, phone call recordings, support ticket conversations, remote diagnostic session logs, and service visit records. If you contact us for support but are not our direct account holder (e.g. occupants of a third-party-owned Device, or you are an Installer's customer), we may also collect information about the ownership arrangement itself where needed to resolve your request. When you communicate with us online, third party vendors may receive and store these communications on our behalf. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our product offerings.

Energy Management Programs Data. If your Device is participating in an Energy Management Program, we may ask you for information such as your name, email address, postal address, phone number, your electricity provider or utility, any Non Lunar DER manufacturer, your service agreement ID, utility account number, your permission to operate date, your Device’s installed location, and Device identifiers and installation details.

Partner Personal Information. We also collect personal information of corporate visitors to our Website, employees of our installers, channel partners, Energy Management Program providers, utilities, integration providers, third party owners of Devices, and any Non Lunar DER manufacturer, such as name, phone number, work email address.

B. Information We Collect When You Use Our Website, a Lunar Home Battery System, the Lunar Energy App, the AI Connector, an Eligibility Check, or your Device is participating in an Energy Management Program

Location Information. When you use our Website, Apps or a Device, we may infer your general location information (for example, your internet protocol (IP) address may indicate your general geographic region). For a Device participating in an Energy Management Program, we may infer your Device’s general location from information we receive regarding its connection to your local power grid.

Website Browser and Personal Electrical Equipment Information. We receive information about the web browsers and personal electrical equipment (e.g. phones and laptops) you use to access our Website and Apps, including Internet protocol (IP) address; domain names; web browser type; device and application identifiers (including device ID, installation ID, user ID and other unique identifiers); device manufacturer, model and hardware characteristics (including screen dimensions, processor, memory, storage, battery and charging status); operating system name, version and build; App version, build number and update/release identifiers; mobile network information (including carrier, radio/network type and Wi‑Fi connection status, including Wifi service set identifier); push notification tokens; language and locale settings; approximate location derived from IP address or network data (country, region and city); access times, session duration and in‑App activity and interaction data; and diagnostic, crash and error data (including personal electrical equipment state at the time of an error).

Website and App Usage Information. To help us understand how you use our Website or our Apps and to help us improve our Website our Apps and Services, we automatically receive information about your interactions with our Website or Apps, like how you use our Website or Apps, and how often, the pages or other content you view, the searches you conduct, and the dates and times of your visits. We may also collect information such as preferences about our marketing or other activities, and your preferences with respect to such activities.

Information Automatically Collected from Your Lunar Home Battery System. If you have a Lunar Home Battery System, we automatically receive information related to your household energy consumption and solar energy generation, state of charge, thermal monitoring (such as unexpected changes in the temperature), usage, error codes, fault logs, inverter diagnostics, communication logs, and utility grid import and export. Depending on your hardware configuration, we may also receive energy consumption information related to specific circuits or electrical devices in your home.

Information Automatically Collected from your Device for Energy Management Programs. By you or a third party owner participating in an Energy Management Program, you authorize us to automatically receive and store information related to the operation of your Device to facilitate your participation in such an Energy Management Program. This may include information such as your energy usage patterns, your Device’s power rating and energy capacity, Device identifiers, general location, event opt outs, other energy telemetry, and Device configuration information.

Information we Collect when You Use the AI Connector. If you connect an AI assistant through the AI Connector, we collect certain authorisation, request, and diagnostic data. For the full list of data collected, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

Information we Collect for an Eligibility Check. For an Eligibility Check we collect only: your name; your service address; your contact details (email address and telephone number); your electricity provider or utility and your utility account number or service agreement ID; and the manufacturer and model of the Device you are considering. We do not collect sensitive personal information, precise geolocation, energy consumption or interval data, or any advanced metering infrastructure data for an Eligibility Check. We receive this information from your installer, who is required to give you notice and obtain your affirmative consent before submitting it to us.

Information from Cookies and Other Tracking Technologies. We and third party partners collect information using cookies, pixel tags, SDKs, or other tracking technologies. Our third party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Website. Below is an overview of the types of cookies we and third parties may use to collect personal information.

Strictly necessary cookies. Some cookies are strictly necessary to make the Website available to you. We cannot provide you with the Website without this type of cookie.
Functional cookies. These are used to recognize you when you return to the Website. This enables us to adapt our content for you, and remember your preferences (for example, your choice of language or region).
Analytical or Performance cookies. We also use cookies for analytics purposes in order to operate, maintain and improve our Website. We may use our own analytics cookies or use third third party analytics providers such as Google Analytics to collect and process certain analytics data on our behalf.

Where required by applicable law, we obtain your consent to use cookies.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings, but note that modifying your cookie settings will not affect other tracking technologies we utilize. Please note that if you delete or choose not to accept cookies from our Website, you may not be able to utilize the features of our Website to its fullest potential.

C. Information We Receive from Third Parties

Installation and Maintenance Partners. If you receive or are considering receiving a Lunar Home Battery System from one of our installation or channel partners, or a third party owner that has installed a Lunar Home Battery System in your home, we may receive information about you from our installation, channel partner, or third party owner partner, such as your postal address, signature, email address, phone number, name, the location and photos of the installation, information about your renovations, household specifications, ip address, network identifier, serial number, tariff, interaction with the Lunar Customer App, use of control commands during set up, permission to operate date, your electricity provider or utility, and information about your house related to the installation. We also receive the name of the installation engineer. Installers may not access or submit your Lunar Energy App passwords, utility-portal credentials, Wi-Fi passwords or other authentication information. Where an installer or other partner submits your information to us for an Eligibility Check before any purchase or installation (for any Device), we receive only the categories listed in the “Information we Collect for an Eligibility Check” section above, and we require them to have given you notice and obtained your consent first.

Energy Management Program Enrollment and Operational Partners. If (i) you sign up your Device to participate in an Energy Management Program, or (ii) the Device in your home is used by a third party owner to participate in an Energy Management Program, or (iii) your Device is managed by a fleet management system operated by Lunar for your installer or other third party who manages a fleet of Devices, we may also receive information such as your name, email address, postal address, phone number, energy tariff/rate plan, your electricity provider or utility, your service agreement ID and IDs relating to your utility service, your permission to operate date, your Device’s installed location, energy usage patterns, your Device’s power rating and energy capacity, Device identifiers (such as the serial number), the manufacturer and model number of your non Lunar DER, other energy telemetry and battery configuration information from such a third party owner, service provider of the Energy Management Program, installer, electricity utility provider, Non Lunar DER manufacturer, or other third party. You authorize the collection of and sharing of such information with us.

Other Third Parties. We may obtain your utility billing data (with your prior consent) from your utility provider. We may also obtain your utility billing and usage data through a third-party utility data service that connects to your utility account on our behalf. If you use this service, you will enter your utility account credentials directly with that provider under its own terms. In addition, we may receive personal information about you from other third parties such as data or marketing partners. We may combine such utility billing data and other data collected from other third parties, with other personal information we have.

HOW WE USE THE INFORMATION WE COLLECT

We use the personal information we collect:

Provide Services: To provide, maintain, improve, and enhance our Services;
Use AI: To instruct, inform, train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Services;
Improve our Services: To undertake activities to analyze, verify or maintain the quality or safety of our Services, and to improve, upgrade, and enhance our Services;
Initial Purchase/Leasing Opportunities, and Subsequent Installation of a Lunar Home Battery System: To help you to investigate opportunities to purchase or lease, install, have delivered, and validated proper installation of a Lunar Home Battery System;
Repair of our Services: To debug, identify and repair errors in our software that impair existing intended functionality, to restore functionality in our software, and to debug, identify, and repair, upload and process firmware updates on your Lunar Home Battery System;
Monitor and Arrange Repair of Lunar Home Battery System: To monitor your Lunar Home Battery System’s performance, and identify, troubleshoot and work with installers or other third parties to repair faults in Lunar Home Battery Systems in accordance with our warranty obligations;
Send instructions to Devices: To send instructions to operate or optimize your Device relating to our Services, such as solar energy optimization, time-of-use tariff optimization, and Energy Management Program operations;
Fulfill AI Connector Requests: To authenticate, transmit data to, and maintain authorization records for your chosen AI assistant, as described in “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.
Eligibility Services: To determine, at the request of an installer or other partner, and with your consent, whether you are eligible to participate in the Energy Management Program you are being offered, to calculate the incentive available to you, and to return that eligibility result and incentive amount to your installer or other partner. We do not use Eligibility Check information for marketing, to build profiles about you, or to train or improve our models or products.
Marketing: For marketing and advertising purposes, such as developing and providing promotional and advertising materials and promotions, that may be relevant, valuable, or otherwise of interest to you, and to monitor the effectiveness of any marketing campaigns;
Communication with you: To communicate, and provide you with details of the Lunar Energy App, and your Lunar Home Battery System performance, updates and other information relating to our Services, information that you request, responses to comments and questions, updates to Terms of Service, End User Agreements, and policies, safety information, questionnaires, feedback requests, and otherwise provide support, whether by text, push notification, or other communication method;
Contract, communicate and connect with our Vendors and Service Providers: To provide installation and maintenance of Lunar Home Battery Systems, ascertain eligibility, set-up, maintenance or service of accounts, provide customer service (including setting control commands), process or fulfill orders and transactions, verify customer information, enroll you on an Energy Management Program, verify your eligibility for such program, provide advertising or marketing services, provide analytics services, or provide similar services;
Contract, communicate and connect with entities to whom we provide Services: To manage and develop relationships with leads, and to contract, communicate, provide reports, fulfil our contractual obligations and connect with business partners, such as third party owners of Devices, installers of Devices, Non Lunar DER manufacturers, providers of APIs, utilities, system operators, energy regulatory authorities, or other energy market entities, directly or via our portals; for example, we may monitor your Device’s performance, and notify your installer, the Device’s owner, or other third party, so that they can contact you to arrange maintenance of such Device;
Validation of delivery of Services: To validate delivery of Services, such Energy Management Programs to third party owners of Devices, installers of Devices, Non Lunar DER manufacturers, providers of APIs, utilities, system operators, energy regulatory authorities, or other energy market entities;
Calculate Savings and Display Export Credits: To calculate and show you your estimated system and bill savings based on your utility bill, tariff, and energy usage data, and to display export credit information to you;
Enable Commercial Transactions: Otherwise enabling or effecting, directly or indirectly, a commercial transaction;
Personalization: To understand your wishes, and personalize your experience on our Services and with our business, such as presenting tailored content;
Training: To enable staff, installation and maintenance partner, and entities training as required for our Services;
Safety Issues: To communicate and respond to trust and safety issues that may arise, including communication with first responders;
Fraud and Incident Prevention: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity;
Deidentify or Aggregate: To deidentify and/or aggregate information collected through our Services and use it for lawful purposes, for example to research behavioral differences, or for training purposes;
Audit Interactions: For data analytics, and auditing purposes related to your interaction with our Services and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with other standards;
Research: To undertake internal research for new products, technological development and demonstration;
Compliance: For compliance purposes, including recordkeeping requirements for Energy Management Programs, enforcing our Terms of Service, End User Agreement and other legal and/or contractual rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
Notified Purpose: For other purposes for which we provide specific notice at the time the personal information is collected.

HOW WE DISCLOSE THE INFORMATION WE COLLECT

We do not sell personal information or share it for cross-context behavioral advertising. We disclose personal information we collect as described below or otherwise disclosed to you at the time of the collection.

Affiliates. We may share any personal information we receive with our affiliates for any of the purposes described in this Privacy Policy.

Utilities and Other Energy Institutions. We may share your name, phone number, email address, postal address, system installation details, energy consumption and generation, utility and other details with an energy utility provider or aggregator, independent system operators, software or SaaS providers, or other VPP providers, regional transmission organizations, solar companies and similar entities providing energy-related services to your home to register you or the third party owner of your Device, for Energy Management Programs provided by or to those entities and validate delivery of those services.

Regulatory Authorities. If you participate in an Energy Management Program, we may be required to disclose information regarding your home and your Device to regulatory authorities involved in the administration of those programs, including your name, email address, postal address, phone number, your Device’s power rating and energy capacity, your utility provider or load serving entity, your permission to operate date, and your service agreement ID, for the purposes of those authorities validating delivery of the relevant program.

Installation, Maintenance Partners and Third Party Owners. With your consent, we may share your name, postal address, email address, Wifi Network name, and phone number, and information about your property to facilitate a transaction with installers, channel partners, and potential third party owners. These communications may include promotional content and may be sent using an automatic telephone dialing system, including via text message. These installation and/or leasing partners include Sunrun. We may also share this information, together with information about your Device, including energy generation and consumption information, with installers and/or maintenance partners for the purposes of monitoring, servicing your product, and customer support. If your Device is owned by a third party owner, we will share your information as needed to enable them to monitor and manage their equipment, contract with third party entities (as described in Utilities and Other Energy Institutions above), and meet their contractual obligations. To conduct Eligibility Services, we return the eligibility result and available incentive to the installer that submitted your details. We share your information with the provider of the relevant Energy Management Program where required to confirm eligibility. We do not sell or share Eligibility Check information, and we do not disclose it to any other party without your permission or unless required by law.

Vendors and Service Providers. We may share any personal information we receive with our vendors and service providers as required for, and in connection with the provision of our Services.

AI Assistants and Large Language Model Providers. If you enable the AI Connector, we disclose certain categories of your data to the AI assistant provider you authorise, at your direction. The provider is not our service provider, and its own terms govern the data once transmitted. For full details of the categories disclosed, recipients, and limitations, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

Marketing. We do not rent, sell, or share personal information about you with non affiliated companies for their direct marketing purposes as contemplated by California’s “Shine the Light” law (Civil Code § 1798.83) unless we have your permission.

Analytics Partners. We use analytics services such as Google Analytics, Google Search Console, Mixpanel, and Crazy Egg to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. You can learn more about Mixpanel practices by visiting its privacy policy at https://mixpanel.com/legal/privacy-policy/. You can find out more about Crazy Egg's practices by checking out its privacy policy at: https://www.crazyegg.com/privacy.

Advertising Partners. We work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Digital Advertising Alliance (https://optout.aboutads.info) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations. These opt-outs will not apply when our partners serve ads through non-cookie based technologies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.

Third-Party App Integrations. If you connect a third party application to our Services, we may share information such as your name, email, images, and whatever content you choose to share with that third party.

As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) in connection with fraud and incident investigations; (c) respond to your requests; (d) protect your, our, or others’ rights, property, or safety; or (e) enforce terms of service with you and/or with third parties. For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Website.

Merger, Sale, or Other Asset Transfers. We may disclose and transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent. We may also disclose personal information from or about you or your Devices with your permission.

RETENTION

We take measures to delete your personal information or keep it in a form that does not permit identifying you when this personal information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this personal information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations. For AI Connector authorisation and access log retention periods, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”. If we provide Eligibility Services, and do not go on to enrol in an Energy Management Program, we delete or de-identify your Eligibility Check information within 90 days of completing the check, unless we are required to retain it by law or by the recordkeeping requirements of that program.

We maintain routine encrypted back-ups of the systems on which we hold personal information, and archive and overwrite those back-ups on a rolling basis. Back-up copies are retained for no longer than is necessary for restoration and business continuity purposes, after which they are overwritten or securely destroyed.

YOUR RIGHTS AND CHOICES

If you reside in California, please also see “CALIFORNIA RESIDENT PRIVACY NOTICE”.

If you reside in the European Economic Area or the United Kingdom, please also see “EUROPEAN AND UNITED KINGDOM RESIDENT NOTICE”.

Eligibility Checks. If an installer or other partner submitted your information to us for an Eligibility Check, you may ask us to confirm what we hold, correct it, delete it, or stop processing it. We will also instruct the partner that submitted your information to delete it.

Requesting Data Related to Household Energy Behavior. Users of the Lunar Energy App may access information related to their household energy behavior by requesting that data via the Lunar Energy App.

Update Your Account. You can update your Lunar Energy App account and profile information or delete your account through your profile settings. If you delete your account, you will lose access to your account, your personalized household energy information, and smart optimization services offered through the Lunar Energy App. Please note that even if you delete your account, we will still receive certain information from your Lunar Home Battery System and send instructions to it for safety and warranty purposes, including firmware updates.

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive non-promotional emails from us concerning the behavior and operation of your Lunar Home Battery System.

Managing Your AI Assistant Connections. The AI Connector is opt-in and user-controlled. For full details on authorisation, disconnection, and the effect on previously transmitted data, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

Energy Management Program. If you end your participation in an Energy Management Program in accordance with the program’s terms and conditions, please note that it may take some time to process your request and disable Lunar’s automatic collection of information from your Device in connection with the program. Ending your participation in the Energy Management Program will not have any effect on our processing of information through other aspects of our Services, such as the Lunar Energy App or your use of other energy-related services. Please also note that Lunar may be required by law or contractual obligations to retain certain information regarding your participation in the Energy Management Program for recordkeeping and reporting purposes even after you end your participation.

If you choose not to provide us with the information we require, some features of our Services may not work as intended.

THIRD PARTIES

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services, including AI assistants, or any personal information you disclose to these third parties. We do not endorse, vet the accuracy of, or accept responsibility for outputs generated by AI assistants using your data. We encourage you to read their privacy policies before providing any personal information to them.

SECURITY

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of personal information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information. AI Connector authorisations use industry-standard OAuth 2.1 authorisation with certificates issued by recognised certificate authorities, and data is encrypted in transit. Access tokens are scoped to the specific data categories indicated at point of authorisation, are time-limited, and are revoked immediately when you disconnect an AI assistant. We do not transmit your Lunar account password or login credentials to any AI assistant provider. For information about the security measures specific to the AI Connector, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”. See also “Cybersecurity” on our Website.

CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at dataprivacy@lunarenergy.com. The AI Connector is available only to account holders aged 18 or over. For information about the security measures specific to the AI Connector, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

JOB APPLICANTS

If you apply for a job with Lunar Energy, Inc., Lunar Energy Limited, or one of our affiliates, we collect personal information you provide as part of your application, such as your name, contact details, resume or CV, education, qualifications, employment history, skills, experience, interview responses, references, and other information you choose to provide. We may collect this information directly from you, through email, interviews, our Website, third-party recruitment platforms, or third-party job boards, such as LinkedIn.

We may also receive information about you from publicly available sources or professional networking sites where relevant to your application.

We use applicant personal information to process your job application, comply with legal obligations, and keep appropriate recruitment records. We may disclose your personal information to our vendors and service providers, such as third-party recruitment platforms and applicant tracking systems, to help us manage recruitment and process applicant personal information on our behalf.

If you are located in the U.K. or EEA, our legal bases for processing applicant personal information may include legitimate interests, such as recruiting staff for our business, contractual necessity where processing is needed to take steps before entering into an employment contract, compliance with legal obligations, and consent where required by applicable law. Where we rely on legitimate interests, we do so only where those interests are not overridden by your rights and interests.

We retain applicant personal information for as long as necessary for the purposes described above, including to complete the recruitment process, consider you for future roles, comply with legal obligations, resolve disputes, and maintain business records.

Applicant personal information may be transferred to, stored in, or processed in the United States, the United Kingdom, the EEA, or other countries where Lunar, our affiliates, or our service providers operate. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses or another lawful transfer mechanism.

If you are a California resident, please also see the section called “CALIFORNIA RESIDENT PRIVACY NOTICE” for information about your California privacy rights. If you are located in the U.K. or EEA, please also see the section called “EUROPEAN AND UNITED KINGDOM RESIDENT NOTICE” for information about your United Kingdom or European privacy rights, including rights to access, correct, delete, restrict or object to processing of, and request portability of, your personal information.

LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)

This section consolidates Lunar Energy’s legal obligations relating to the AI Connector for California residents. It should be read together with the general California Resident Privacy Notice above, which describes your rights under the CCPA more broadly.

What the AI Connector Is. The AI Connector is an optional feature that allows you to connect your Lunar Home Battery System account to a third-party artificial intelligence assistant of your choice. The AI Connector is opt-in: no data is disclosed to any AI assistant unless you separately authorise it, and you choose which categories of data the AI assistant may access.

Eligibility. The AI Connector is available only to account holders aged 18 or over. Where your Device is owned by a third party owner, that owner may authorize the AI Connector on the Device’s behalf, in accordance with our agreement with them.

Information We Collect. When you connect an AI assistant through the AI Connector, we create a record of your decision — whether you allow or refuse the connection. That record contains: the AI assistant application you connected and the identifier issued to it when it registered with us; the destination it is permitted to return you to; the categories of data you authorized it to read; the confirmation you gave that you are authorized to allow access to energy data relating to your household; the date and time of your decision; your GridShare account identifier; the internet (IP) address and browser or device information from which you made it; and the version of our software and of the privacy notice shown to you at the time.

We do not store the access credentials or tokens issued to the AI assistant. We keep only a one-way cryptographic hash of the short-lived authorization code, which lets us verify that a connection was properly consented to. We do not receive the content of your conversations with the AI assistant, and the connector grants read-only access to your data.

We retain the record of a completed authorization for five years, so that we can always show who authorized access and when. Records of refused or abandoned connections are deleted within 24 hours. We separately keep operational and error logs of connector activity for diagnostic and security purposes.

How We Use AI Connector Information. We use AI Connector information to: (a) authenticate your chosen AI assistant; (b) transmit the categories of data you have authorised to that AI assistant at your direction; and (c) maintain records of your authorisation and its revocation.

Categories of Data Disclosed to AI Assistant Providers. If you enable the AI Connector, we will disclose to the AI assistant provider you authorise, at your direction and within the scope you select: your account and profile information; your address (latitude/longitude to 1 decimal place), utility provider, and tariff details; your household energy consumption, solar generation, battery state of charge, grid import and export, and (depending on your hardware configuration) circuit-level or device-level consumption data; and your Lunar Home Battery System identifiers, installed location, and configuration.

Categories of recipients are providers of general-purpose AI assistants and large language models, including their subprocessors and hosting providers. The AI assistant provider is not our service provider or contractor. Once data has been transmitted at your direction, that provider’s own terms and privacy policy govern its use, retention, and any use for model training, and we do not control and cannot retrieve or delete it. We do not receive payment or other consideration for these disclosures.

CCPA Classification: Not a Sale or Share. Under the CCPA, a business does not “sell” or “share” Personal Information when a consumer directs it to disclose that information or to interact with a third party. Because AI Connector disclosures occur at your direction and for no consideration, they are not sales or shares and are not subject to the right to opt out. You control these disclosures by managing or revoking your AI assistant connections as described in Section 8 below.

Retention. We retain AI Connector authorisation and access logs for 60 months (5 years) from the date of the log entry, for security, audit, and dispute-resolution purposes. Data disclosed to an AI assistant provider at your direction is retained by that provider according to its own policies, over which we have no control.

Managing Your AI Assistant Connections. You must separately authorise each AI assistant before any data is disclosed to it. AI Connectors are entirely managed within your AI assistant; refer to the provider’s documentation for how to connect and disconnect. Disconnection stops future disclosures immediately. It does not delete or recall data already transmitted to that provider; to request deletion of that data you must contact the provider directly.

Your CCPA Rights and the AI Connector. Your CCPA rights (including the rights to know, delete, and correct) apply to AI Connector information we hold. You may exercise those rights as described in the “Submit Requests” section of our California Resident Privacy Notice. Please note: deleting Personal Information we hold does not delete copies held by an AI assistant provider to which you previously directed disclosure.

Security. AI Connector authorisations use industry-standard OAuth 2.1 authorisation with certificates issued by recognised certificate authorities, and data is encrypted in transit. Access tokens are scoped to the specific data categories indicated at point of authorisation and are time-limited. We do not transmit your Lunar account password or login credentials to any AI assistant provider.

Third-Party Responsibility. We do not endorse, vet the accuracy of, or accept responsibility for outputs generated by AI assistants using your data. The AI assistant provider’s own terms and privacy policy, not this Privacy Policy, govern the provider’s handling of your data once it leaves our systems.

CALIFORNIA RESIDENT PRIVACY NOTICE

This California Resident Privacy Notice supplements the information and disclosures contained in our Privacy Policy. It applies to individuals residing in California from whom we collect Personal Information as a business under the CCPA.

Personal Information Collection, Disclosure, and Sale

For the purposes of this notice, Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).

Personal Information does not include information that is:

Publicly available or lawfully obtained, truthful information that is a matter of public concern.
Deidentified or aggregated.
Otherwise excluded from the scope of the CCPA.

The chart below provides the categories of Personal Information and Sensitive Personal Information (as defined by the CCPA) we have collected, disclosed to a service provider or a contractor for a business purpose, or sold or “shared” (for cross-context behavioral advertising purposes) in the preceding twelve months since this notice was last updated. The examples of Personal Information and Sensitive Personal Information provided for each category reflect each category’s statutory definition and may not reflect all of the specific types of Personal Information and Sensitive Personal Information associated with each category.

Category	Collected	Disclosed (to a service provider or contractor)	Sold / Shared
Identifiers Examples: Name, alias, postal address, unique personal identifier, service address, phone number, online identifier, internet protocol (IP) address, email address, account name, service agreement ID, utility service ID, battery serial number, Device identifier, network identifier, push notification token.	Yes	Yes	No
Categories of Personal Information in Cal. Civ. Code Section 1798.80(e) (customer records information, such as contact, identification, financial, employment, a utility bill and similar information) Examples: Name, signature, postal address, telephone number, utility billing data, energy tariff, tariff details, installation engineer details, grid services program participation, utility provider, load serving entity, energy tariff, tariff details, utility billing data, monthly electricity bill, battery installed in the home and its specifications.	Yes	Yes	No
Commercial Information Examples: Records of personal property, products or services purchased, obtained, or considered, Lunar Home Battery System products and service, or other purchasing or consuming histories or tendencies.	Yes	Yes	No
Internet or Other Electronic Network Activity Information Examples: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application or advertisement, application usage, pages or content viewed, dates and times of visits, cookie, pixel, SDK, and similar tracking technology information.	Yes	Yes	No
Geolocation Data Example: Precise physical location.	Yes	Yes	No
Visual and Photo Information Examples: Audio, electronic, visual, or similar information, including photos of an installation and images that a consumer chooses to share through a third-party application integration.	Yes	Yes	No
Professional or Employment-Related Information Examples: Job application or resume information, past and current job history, and job performance information.	Yes	Yes	No
Inferences Drawn from Personal Information Examples: Consumer profiles reflecting a consumer’s preferences, characteristics, predispositions, behavior, attitudes, aptitudes, household energy behavior, including energy usage patterns, battery usage, state of charge, energy generation data, and energy consumption data.	Yes	Yes	No
Sensitive Personal Information (Log-In) Examples: Lunar Energy App / Installer App log-in and password.	Yes	Yes	No
Sensitive Personal Information (Precise Geolocation) Geolocation data used to locate a consumer within a geographic area that is equal to or less than the area of a circle with a radius of 1,850 feet.	No	N/A	N/A

Use of Personal Information

We collect your Personal Information for the specific business and commercial purposes described above in the section titled “HOW WE USE THE INFORMATION WE COLLECT”.

Collection of Personal Information

We collect Personal Information from the categories of sources described above in the section titled “INFORMATION WE COLLECT”.

Disclosure of Personal Information

In the preceding twelve months since this notice was last updated, we disclosed Personal Information to our service providers and/or contractors for the purposes described above in the section titled “HOW WE USE THE INFORMATION WE COLLECT”.

Your California Privacy Rights

If you are a California resident, you may exercise the following rights.

Right to Know. You may submit a verifiable request for information regarding the: (1) categories of Personal Information collected, sold, shared, or disclosed by us; (2) purposes for which categories of Personal Information are collected, sold, or shared by us; (3) categories of sources from which we collect Personal Information; (4) categories of third parties to whom we disclosed, sold, or shared Personal Information; (5) categories of service providers or contractors to whom we disclosed Personal Information; and (6) specific pieces of Personal Information we have collected about you.

Right to Delete. Subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected from you (including Eligibility Check information). Deleting Personal Information we hold does not delete copies held by an AI assistant provider to which you previously directed disclosure. For information about the security measures specific to the AI Connector, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

Right to Correct. You may submit a verifiable request that we correct inaccurate Personal Information that we maintain about you.

Verification. Requests to know, delete, or correct Personal Information are subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations.

Right to Opt Out. We do not sell or share (for cross-context behavioral advertising purposes) your Personal Information.

Disclosures you direct. AI Connector disclosures are made at your direction and for no consideration, and are therefore not sales or shares under the CCPA. For the full analysis, see “LEGAL OBLIGATIONS FOR AI CONNECTOR (CALIFORNIA RESIDENTS)”.

Right to Limit Use and Disclosure of Sensitive Personal Information. In some circumstances, you may limit our use and disclosure of your Sensitive Personal Information. We do not use or disclose your Sensitive Personal Information for purposes other than the limited purposes permitted by CCPA.

Right of No Retaliation. You have the right not to be retaliated against for the exercise of your CCPA privacy rights, including when you are an applicant to an education program, a job applicant, a student, an employee, or an independent contractor.

Submit Requests. To exercise your rights under the CCPA, please click here to use our Data Subject Rights form or call our toll-free number (855) 535-9308.

Authorizing an Agent. If you are acting as an authorized agent to make a request to know, delete, correct, or opt out on behalf of a California resident, please click here to use our authorization agent form and attach a written authorization signed by the resident.

Additional Disclosures

Minors. We do not knowingly sell or share (for cross-context behavioral advertising purposes) Personal Information of consumers under 18 years of age.

Contact Information

If you have any questions, comments, or concerns about this notice or our processing activities, please email us at dataprivacy@lunarenergy.com or write to us at 755 Ravendale Dr, Mountain View, CA 94043.

INTERNATIONAL VISITORS

Our Services are hosted in the United States (“U.S.”) and intended for visitors located within the U.S. If you choose to use our Website from the European Economic Area (“EEA”), the United Kingdom (“U.K.”) or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. We may transfer information from the EEA or the U.K. to the U.S. based on Standard Contractual Clauses, as needed to perform the services that you have requested from us, or with your consent. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing. For more information, users based in the EEA and the U.K. should view our European and United Kingdom Resident Notice.

EUROPEAN AND UNITED KINGDOM RESIDENT NOTICE

This Addendum for European Users supplements our Privacy Policy and applies to users of our Website who are located in the EEA or the U.K. (“European Users”). For European Users, “personal information,” as used in the Privacy Policy, means any information relating to an identified or identifiable individual. If you have a Moixa Battery, please refer to this notice, which applies to you.

LEGAL BASES FOR PROCESSING EUROPEAN PERSONAL INFORMATION

If you are located in the EEA or the U.K., we only process your personal information when we have a valid “legal basis”, including when:

Consent. You have consented to the use of your personal information, for example to use cookies.
Contractual necessity. We need your information to provide you with the Website, for example to respond to your inquiries.
Compliance with a legal obligation. We have a legal obligation to use your personal information, for example to comply with tax and accounting obligations.
Legitimate interests. We or a third party have a legitimate interest in using your personal information. In particular, we have a legitimate interest in using your personal information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Website. We only rely on our or a third party’s legitimate interests to process your personal information when these interests are not overridden by your rights and interests.

YOUR EUROPEAN PRIVACY RIGHTS

European Users have the additional rights described below.

You may request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, restrict or object to the processing of your personal information, have the personal information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal information to another company. In addition, you have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
You may withdraw any consent you previously provided to us regarding the processing of your personal information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.

You may exercise these rights by contacting us using the contact details at the end of the Privacy Policy. Before meeting your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

CHANGES TO THIS PRIVACY POLICY

We will post any adjustments to this Privacy Policy on this page, update the date, and the revised version will be effective when it is posted. Your use of Services after the date of the update constitutes your acknowledgement and acceptance of such adjustments. Where we introduce a materially new use or disclosure of your personal information that is not compatible with the purpose for which we collected it, we will provide a new notice at or before that processing begins and, where required, obtain your consent, rather than relying on your continued use of the Services.

CONTACT INFORMATION

If you have any questions, comments, or concerns about our processing activities, please email us at dataprivacy@lunarenergy.com or write to us at 755 Ravendale Dr, Mountain View, CA 94043.